Land o' Paws
Frequently Asked Questions:
Q: Do I need an appointment to
have my pet groomed?
A: Yes, all grooming
services and visits are by appointment only.
Q: How soon can I get an
appointment with you?
A: Due to the high demand of
grooming services, Land o'Paws is generally booked 3-6 weeks in advance.
Occasionally, an appointment may become available sooner due to cancellations
or changes in schedule. Please call 530-343-4729 or email to check availability. Spring, summer
and the holiday season are the busiest times, so please call well ahead of
time! Booking a regular, standing appointment is the best way to ensure your
pet gets the grooming he or she deserves, without the wait!
Q: Do you have an appointment available today?
A: No.
Q: How much does grooming cost?
A: Check the sample
price list for
your breed and type of grooming desired. Please understand that these are
sample prices only, and not an actual quote. Regularly groomed animals should
fall into the range given unless there is more extensive work required
(dematting, handstripping, show clip, special handling).
Q: Do you do cats?
A: Yes,
we do! In fact,
we specialize in feline grooming. And yes, we can give your cat a haircut.
Short clips on Persians and other longhaired cats are often desirable,
especially if the hair has become matted. Contrary to popular belief, many cats
do benefit from an occasional bath, and most cats tolerate this process
surprisingly well. Click here to see how cats are groomed at Land o' Paws. Tranquilizers
are generally not needed, but if they are deemed necessary, you must consult
with a Veterinarian. It is illegal for a groomer to administer drugs to your
pet.
Q: How long do I leave my pet?
A: We generally need to
allow 3-4 hours for the grooming process, sometimes longer if there is
extensive work to be done or we are exceptionally busy. In special cases, we
may be able to finish your pet in less time. If your pet has special needs,
please let us know.
Q: What is your cancellation
policy?
A: If you must cancel an
appointment, please give at least 24 hours' notice. Pets arriving more than 20
minutes late may need to be rescheduled. Please call if you are running late,
so that your appointment is not given away. No shows will be charged $15.
Clients who miss more than two scheduled appointments must pre-pay any future
appointments. If the pre-paid appointment is missed, no refund will be given.
Clients who no-show three appointments may no longer schedule appointments with
Land o'Paws.
Q: Can I stay with my pet
during the grooming process?
A: Our liability policy does
not allow this. In addition, pets are usually calmer and better behaved in the
grooming shop when their owner is NOT present. It is important for the groomer
to bond with the dog, and develop mutual understanding and respect. When the
owner is present, the dog is so focused on the owner that it disrupts this
process.
Q: I don't want my dog around
other dogs. Do you have other dogs there while my dog is there?
A: Demand is such that there
will almost always be more than one dog in the grooming shop at any given time.
However, unless they are in the same family, the dogs are never allowed
physical contact with each other. All dogs are restrained and under control at
all times. It is very unusual for a dog to be bothered by the mere presence of
other dogs, but if this is a known issue with your dog, we can groom him/her
after hours for an extra fee.
Q: I don't want my dog in a
cage. Can you accommodate this request?
A: Cages are necessary for
the safety and security of the pet. While we hand-dry most animals after the bath,
we also utilize cage drying to finish the process; the animal is placed in a
ventilated cage with clean, dry towels and warm/room temperature air is
circulated through. There will also be some "down time" before and
after the groom, where a pet will be placed in a cage to relax. Most animals
accept our roomy, comfortable cages very well. In very rare cases, a dog will
experience extreme stress when confined. For these individuals, we will do our
best to arrange as little cage time as possible.
Q: Do you use hot cage dryers?
I have heard horror stories!
A: Land o'Paws does NOT use
hot dryers on pets. Land o'Paws uses
dryers that circulate large volumes of room-temperature air to naturally dry
animals. We use these types of dryers exclusively during warm weather. To
prevent chilling and to ensure your pet's comfort during the winter months, we
may use warming dryers, which provide about the same temperature as your home's
central heating vents.
Q: Why does my dog's haircut
cost more than mine?
A: Click
here to find
out!
Do you have a question not listed here? Email me or call 530-343-4729.